I got this email from AT&T today:
Your privacy is important to us. The Federal Communications Commission asks us to send you a notice about your privacy and something called “Customer Proprietary Network Information.” Please take a moment to read this. It’s a bit complex, but we’ve tried to simplify it.
“CPNI” is information about your phone service from us. Your phone service could be a cell phone or any sort of home or business phone. The “information” is things like what kind of service you have, how often you use it, or billing information. We do not share this information with anyone outside of the AT&T family of companies or our authorized agents, with the following exceptions: Court orders or other activity authorized by law, such as fraud prevention; aggregate (grouped) information and information that doesn’t identify you individually; or if we have your prior permission.
We do use CPNI internally. And that’s what this notice is about. We may share information about our customers among the AT&T companies and our agents in order to offer you new or enhanced services.
If you are OK with this, great; no further action is required. But your telecommunications services still have extra rules, such as this notice every two years. It is your right and our duty under federal law to protect the confidentiality of your CPNI. If you don’t want AT&T to use your CPNI internally for things like offers, here is what you can do:
- You can “opt out” online, at att.com/cpni/optout, or
- You can call 800.315.8303, any time of day, and follow the prompts, or
- You can speak to a service representative at 800.288.2020
If you choose to restrict our use of your CPNI, it won’t affect any of your services. You can change your mind at any time about allowing (or not allowing) us to use your CPNI, and we’ll honor your decision until you change it again. If you do restrict your CPNI use, you may still get marketing from us, but it won’t be from using CPNI.
I don’t know how much they “share internally,” or if they actually honor this opt-out, but it seems like a small risk to go to their site and opt-out, just in case.